LBMGB LLC dba A Route West — Effective March 1, 2026
By accessing or using ARWOS (“the platform” or “the service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you may not access or use the platform. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.
ARWOS is a B2B SaaS platform for brand and e-commerce operations management, operated by LBMGB LLC doing business as A Route West (“ARW”, “we”, “us”, or “our”). The platform provides tools for financial reporting, order management, CRM, team operations, and integration with third-party business services. Features and capabilities may change over time; we will communicate material changes in advance where feasible.
You must be at least 18 years of age to use ARWOS. By using the platform, you represent and warrant that you meet this age requirement and that you are either entering into these Terms personally or have the legal authority to bind the organization you represent. ARWOS is a business platform and is not intended for personal or consumer use.
You agree to provide accurate, current, and complete information when registering for an account and to keep this information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify ARW immediately at legal@aroutewest.com if you suspect unauthorized access to your account. ARW is not liable for any loss resulting from unauthorized use of your credentials.
Access to ARWOS is provided on a paid subscription basis per your applicable subscription agreement with ARW. Subscription fees are billed in advance and are non-refundable except as expressly required by applicable law or as set forth in your subscription agreement. ARW reserves the right to modify pricing upon reasonable notice. Failure to pay fees when due may result in suspension or termination of your access.
You agree to use ARWOS only for lawful purposes and in accordance with these Terms. You must not:
You retain full ownership of all data, content, and information you upload, import, or generate within ARWOS (“Your Data”). ARW claims no ownership or intellectual property rights in Your Data. By using the platform, you grant ARW a limited, non-exclusive, worldwide, royalty-free license to access, process, store, and display Your Data solely as necessary to provide and operate the service. This license terminates upon account closure, subject to our data retention obligations.
By connecting third-party services (including Shopify, QuickBooks, Gusto, Mercury, and Revolut) to your ARWOS account, you authorize ARWOS to access, retrieve, and display data from those services on your behalf, subject to the permissions you grant through each platform’s OAuth flow. Your use of each connected service remains subject to that service’s own terms of service and privacy policy. ARW is not responsible for the actions, data practices, or availability of any third-party integration.
The ARWOS platform, including its software, user interface, design, and all associated documentation, is owned by LBMGB LLC and protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership of the platform to you. You retain all intellectual property rights in Your Data. ARW trademarks, logos, and service marks may not be used without prior written consent.
Each party agrees to keep the other’s confidential information strictly confidential and not to disclose it to third parties without prior written consent. Confidential information includes, but is not limited to, pricing terms, technical architecture, business data, and any information marked as confidential or that a reasonable person would understand to be confidential given the nature of the disclosure. This obligation survives termination of these Terms for a period of three (3) years, except for trade secrets, which are protected indefinitely.
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ARW DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. UPTIME AND SERVICE LEVEL COMMITMENTS, IF ANY, ARE GOVERNED SOLELY BY YOUR SUBSCRIPTION AGREEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ARW’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE FEES ACTUALLY PAID BY YOU TO ARW IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL ARW BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF GOODWILL, EVEN IF ARW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify, defend, and hold harmless LBMGB LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with: (a) your use of the platform in violation of these Terms; (b) Your Data; (c) your violation of any applicable law or regulation; or (d) your infringement of any third-party intellectual property or other rights.
Either party may terminate these Terms and your access to the platform upon written notice, subject to the terms of your subscription agreement. ARW may suspend or terminate your access immediately for cause if you breach these Terms or engage in conduct that threatens the security or integrity of the platform. Upon termination, your right to access the platform ceases. ARW will make your data available for export for a period of 30 days following termination, after which your data will be deleted in accordance with our data retention policy. Provisions that by their nature should survive termination will survive.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.
For legal inquiries or questions about these Terms: